Shipping policy
Effective Date: 3/3/2020
At Movatte, we work hard to process and ship orders quickly so you can begin your healthy hair journey without delay.
📦 Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
During high-volume periods, promotions, or viral traffic spikes, processing may take up to 5 business days.
Once your order ships, you will receive a confirmation email with tracking information.
🚚 Shipping Time
Estimated delivery times after shipment:
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Standard U.S. Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if selected at checkout)
Delivery times are estimates and not guaranteed.
📍 Incorrect Address Policy
Customers are responsible for entering the correct shipping address at checkout.
Movatte is not responsible for:
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Incorrect or incomplete addresses
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Packages returned due to address errors
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Orders delivered to the address provided
If a package is returned due to incorrect address, the customer is responsible for reshipping fees.
📦 Lost or Delayed Packages
Once an order has been shipped, responsibility transfers to the carrier (USPS, UPS, etc.).
Movatte is not responsible for:
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Carrier delays
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Packages marked “Delivered”
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Lost or stolen packages
If your tracking shows “Delivered” but you cannot locate your package:
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Contact the shipping carrier immediately
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Check with neighbors or your local post office
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File a claim with the carrier
🌍 International Shipping (If Applicable)
International shipping times vary by destination.
Customers are responsible for any customs fees, import duties, or taxes imposed by their country.
📬 Shipping Insurance (Optional Add-On)
If shipping protection is selected at checkout, claims for lost or damaged packages may be eligible for replacement subject to verification.
💬 Questions?
Contact our support team:
📧 orders@movatte.com
📞 443-267-4988
Response time: 24–48 business hours.