Refund policy
Effective Date: 3/2/2020
At Movatte, we stand behind the quality of our products and the care that goes into every order. Because our products are personal-use hair and scalp treatments, we have specific return guidelines to protect the safety and integrity of every customer’s purchase.
📦 Order Cancellations
Orders may be canceled within 2 hours of purchase.
After this window, production and fulfillment begin and the order cannot be modified or canceled.
To request cancellation, email:
📧 orders@movatte.com
🔁 Returns
Due to hygiene and safety standards, we do not accept returns on:
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Opened products
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Used products
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Custom bundles
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Sale or promotional items
If your item arrives damaged or defective, you must contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the product and packaging
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A description of the issue
Approved claims may be eligible for a replacement or store credit.
🚚 Shipping Issues
Movatte is not responsible for:
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Incorrect shipping addresses entered at checkout
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Delays caused by carriers (USPS, UPS, etc.)
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Packages marked “Delivered” by the carrier
If your package shows delivered but you have not received it, please contact the carrier directly and file a claim.
💳 Chargebacks & Disputes
We take fraudulent disputes seriously. If a chargeback is filed without first contacting our support team, we reserve the right to submit:
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Order confirmation
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IP address verification
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Shipping confirmation
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Delivery confirmation
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Customer communication history
We encourage customers to contact us directly before initiating disputes.
🌿 Product Results Disclaimer
Individual results may vary. Hair growth and scalp health depend on multiple factors including consistency, genetics, diet, and overall health. We do not guarantee specific growth timelines.
📩 Need Help?
We’re here to support you.
Email: orders@movatte.com
Response time: 24–48 business hours
Thank you for trusting Movatte on your healthy hair journey.